Steps for Staying Connected
If you’re a senior in the United States and have hearing loss that makes phone calls difficult, you don’t have to struggle alone. There are programs that offer free caption phones, which are devices that show you, in text, what the other person says during a call. These devices help you stay connected with family, friends and services. Below is a clear, step-by-step guide you can follow to see if you qualify and then get a free caption phone. After that, we’ll highlight some of the companies that provide them.
Step 1: Verify You Have a Hearing Loss That Qualifies
You will need to show that you have hearing loss to the point that using a regular phone is hard. Some providers ask for a form signed by a doctor or audiologist, though others allow you to self-certify. Even if your hearing loss is gradual, if you frequently miss words on a phone call or ask people to repeat, you may qualify.
Step 2: Prove That You Live in the United States or a US Territory
These free caption-phone programs are available only to people in the United States (and its territories). You’ll need to provide your address. Make sure you have a utility bill or other proof of residence handy.
Step 3: Show You Have Home Internet Access
Many caption phones use Internet Protocol (IP) services, which means you’ll need a reliable home internet connection. If you use WiFi or broadband at home, you’re likely OK. If you only have a traditional phone line, check whether a non-internet version is available.
Step 4: Confirm You are Proficient in English
Most caption phone services provide captions in English and require that you can read English to use the service. If English is difficult for you, ask about whether captioning in other languages is available or if there is an interpreter.
Step 5: Choose a Caption-Phone Provider and Apply
Once you're ready, you pick one of the eligible companies offering free caption phones, fill out their form, provide the required proof/self-certification and they will guide you through delivery and installation. Ask about delivery time, set-up help, and whether you can use your current phone number or landline. Many companies offer a no-cost installation process.
Companies That Offer Free Caption Phones
Several trusted companies in the US provide free caption phones to help seniors with hearing loss stay connected. Here are some of the most popular options.
1. ClearCaptions
ClearCaptions offers free caption phones to eligible seniors with hearing loss. Their service provides real-time captioning that appears on the phone screen as the person speaks. Known for its speed and accuracy, ClearCaptions helps seniors follow conversations without missing words. The company partners with many phone carriers and offers personal installation and ongoing support, making it a reliable choice for staying in touch with loved ones.
2. Hamilton CapTel
Hamilton CapTel specializes in helping people with hearing loss communicate more easily. Their caption phones display the other caller’s words in real time on a bright, easy-to-read screen. You can adjust the font size and contrast for comfort. Seniors appreciate Hamilton CapTel for its simple design, clear text display and friendly customer support that’s always ready to help.
3. CaptionCall by Sorenson
CaptionCall, created by Sorenson, is designed specifically for individuals who struggle to hear on the phone. It displays every word spoken on a large, built-in screen so you can read along while you talk. CaptionCall phones are known for their clear text and easy setup. Their helpful customer service team can walk you through installation and answer any questions you have after receiving the phone, which makes it a favorite among older adults.
4. InnoCaption
InnoCaption takes captioning beyond the landline by offering a mobile app that provides captions on your smartphone. This free service is available to qualified users with hearing loss and works on both Android and iPhone devices. Because it’s app-based, you can use InnoCaption anywhere, whether it is at home or on the go. It’s an excellent choice for seniors who prefer the convenience of mobile communication while still benefiting from clear, real-time captioning.
If you struggle to hear telephone conversations because of hearing loss, it’s worth taking a few minutes to see if you qualify for a free caption phone. Follow the steps above, pick a provider that fits your home setup and lifestyle and get connected again with confidence.